Privacy policy

Overstock Cellars, a division of Rio Joe’s Brands, Inc., respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

By using this site, you agree to the terms outlined below.

1. Who We Are

Overstock Cellars is operated by Rio Joe’s Brands, Inc., a California-based company active in the wine industry since 2005.

We specialize in sourcing and offering curated overstock and closeout wines at transparent, below-market prices.

2. Age Requirement

This website is intended only for individuals 21 years of age or older.

We do not knowingly collect personal information from anyone under 21. If such information is identified, it will be removed.

3. Information We Collect

a. Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number

This information allows us to process orders, provide support, and communicate with you.

b. Automatically Collected Information

When you browse our site, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the site
  • Referring website

This data is used in aggregate to improve site performance, usability, and customer experience.

c. Payment Information

We do not store or maintain credit card information.

All payment data is securely processed through third-party payment providers in accordance with industry security standards.

4. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Communicate order updates and account information
  • Improve our website, product selection, and user experience
  • Analyze usage patterns and customer preferences
  • Send relevant communications, including product updates and offers (you may opt out at any time)

We may also use or disclose information as required to comply with legal obligations or protect our business.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only as necessary to operate our business, including with:

  • Shipping carriers (to deliver your order)
  • Payment processors (to complete transactions)
  • Service providers supporting our website and communications

These parties are authorized to use your information only as needed to perform their services.

We may also disclose information:

  • To comply with legal requirements or lawful requests
  • To protect our rights, customers, or operations
  • In connection with a business transaction such as a merger or acquisition

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality and user experience
  • Recognize returning visitors
  • Analyze traffic and usage patterns
  • Support relevant content and communications

You may disable cookies through your browser settings, though certain features of the site may not function as intended.

7. Your Rights & Choices

You have control over your personal information.

You may:

  • Opt out of marketing emails at any time
  • Request access to the information we hold about you
  • Request corrections or updates
  • Request deletion of your data (subject to legal and operational requirements)

To make a request, please contact us using the details below.

8. Data Security

We take reasonable and appropriate measures to protect your information.

  • Sensitive data is transmitted using SSL encryption
  • Access is limited to authorized personnel
  • Systems are maintained in secure environments

While no system is entirely immune to risk, we are committed to safeguarding your information.

9. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected on this page with an updated effective date. Continued use of the site constitutes acceptance of those changes.

11. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

📧 info@OverstockCellars.com
📞 (818) 908-0080